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LibQUAL+ Comments
Comments are optional, not required, so respondents who take the time to write a comment really have something to say. Over the years nationally, about 30% of all the respondents to the LibQUAL+ survey provide at least one comment.
Number of comments received by respondent group
Group |
Year |
Comments (N) |
% of Respondent Group |
Undergraduates |
2005 |
414 |
33.5% |
Graduate Students |
2005 |
88 |
37.9% |
Faculty |
2006 |
63 |
38.9% |
All Groups |
2005/2006 |
565 |
34.6% |
Rank ordered “Top Ten” comment topics or themes
Rank |
Undergraduates (%) |
Graduate Students (%) |
Faculty (%) |
1 |
Overall positive (21.8%) |
Staff-positive (13.5%) |
Staff-positive (19.2%) |
2 |
Staff-positive (9.3%) |
Hours (10.8%),
Overall positive (10.8%) |
Overall positive (16.2%) |
3 |
Hours (8.3%) |
Study spaces (7.4%) |
Access- Information (12.1%) |
4 |
Computers (7.8%) |
Services (6.8%) |
Circulation (9.1%),
Journals (9.1%) |
5 |
Study place (6.4%) |
Instruction (6.1%), Journals (6.1%), Resources (6.1%) |
Instruction (7.1%),
Services (7.1%) |
6 |
Resources (5.8%) |
Access- Information (5.4%) |
InterLibrary Loan (4.0%),
Resources (4.0%) |
7 |
Quiet areas (5.4%) |
Computers (4.7%) |
Hours (3.0%),
Physical Environment (3.0%) |
8 |
Staff- negative (4.1%) |
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9 |
Study spaces (3.6%) |
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10 |
Access- Information (3.4%) |
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Notes:
1. (%) = percent of coded comments in a given topic
2. More than one topic in the same rank means the topics tied (contained the same number of items) and have the same ranking.
3. For definitions of some of the topics see below.
Definitions
- Access – information: Refers to any comments about accessing resources (except ILL), such as missing books, as well as more general remarks about ease of access
- Computers: hardware, software, and availability for use in the library
- Instruction: Includes library instruction termed "workshops," "training," "seminars," etc., as well as possible topics to be addressed by current (or future) instruction sessions
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Journals: specific titles as well as general availability
- Physical environment: Concerns comments relating to things like comfortable furniture, more tables, renovation of building, maintenance of bathrooms, etc
- Resources: Includes comments about resources other than books and journals (e.g., more sheet music), as well as more general comments about library resources
- Services: Refers to comments other than those referring to personnel, resources, or ILL
- Study place: Includes use of library as main place to study and/or do research
- Study spaces: Mainly concerns physical layout of library study spaces, such as request for individual places for private study, group study spaces, special study rooms, furniture in study areas and the like
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